ace 58 Privacy Policy

1. Introduction

1.1 ace 58 ("we," "us," "our") is committed to protecting the privacy and personal data of all users ("you," "Player") of the ace 58 platform. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

1.2 This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the regulations of the National Privacy Commission (NPC) of the Philippines.

1.3 This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.

2. Data Controller

2.1 ace 58 acts as the data controller for personal data collected through the ace 58 platform. As data controller, ace 58 determines the purposes and means of processing your personal data.

2.2 For all data privacy inquiries, requests, or complaints, you may contact our designated Data Protection Officer (DPO) at: [email protected]

3. Data We Collect

3.1 Registration Data. When you create an ace 58 account, we collect: full name, date of birth, email address, mobile number, residential address, and government-issued ID details for KYC verification purposes.

3.2 Financial Data. To process deposits and withdrawals, we collect payment method details including GCash account numbers, bank account details (BPI, BDO, Metrobank), and card information (Visa, Mastercard). Full card numbers are not stored by ace 58 — they are processed by our PCI-DSS compliant payment partners.

3.3 Gaming Activity Data. We collect records of your gaming activity on ace 58, including game history, wager amounts, wins and losses, session durations, and bonus usage. This data is used for account management, responsible gaming monitoring, and regulatory compliance.

3.4 Technical Data. We automatically collect technical information when you access ace 58, including IP address, device type, operating system, browser type, and session timestamps.

3.5 Communications Data. We retain records of communications between you and ace 58 customer support, including live chat transcripts and email correspondence.

4. How We Collect Data

4.1 ace 58 collects personal data through the following means:

• Direct collection — information you provide during registration, KYC verification, deposit/withdrawal requests, and support interactions;
• Automated collection — technical data collected automatically through cookies, log files, and similar tracking technologies when you use the ace 58 platform;
• Third-party sources — identity verification data from KYC service providers, fraud prevention data from security partners, and payment data from payment processors.

5. How We Use Your Data

5.1 ace 58 uses your personal data for the following purposes:

• To create and manage your ace 58 account;
• To verify your identity and age (21+ requirement) in compliance with PAGCOR regulations;
• To process deposits, withdrawals, and bonus transactions;
• To provide customer support and respond to your inquiries;
• To monitor gaming activity for responsible gaming purposes and to enforce self-exclusion requests;
• To detect, prevent, and investigate fraud, money laundering, and other prohibited activities;
• To comply with legal and regulatory obligations, including reporting to PAGCOR and other authorities;
• To send you transactional communications (account notifications, security alerts);
• To send you marketing communications, where you have consented to receive them;
• To improve the ace 58 platform through analytics and user experience research.

6. Legal Basis for Processing

6.1 ace 58 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity — processing required to perform our contract with you (account management, payment processing);
• Legal obligation — processing required to comply with PAGCOR regulations, AML laws, and other applicable Philippine law;
• Legitimate interests — processing for fraud prevention, platform security, and responsible gaming monitoring;
• Consent — processing for marketing communications, where you have provided explicit consent.

7. Data Sharing

7.1 ace 58 does not sell, rent, or trade your personal data to third parties for their own marketing purposes.

7.2 We may share your personal data with the following categories of recipients:

• Payment processors — GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard partners, for the purpose of processing transactions;
• KYC and identity verification providers — to verify your identity and age as required by PAGCOR;
• Fraud prevention and security partners — to detect and prevent fraudulent activity;
• Regulatory authorities — PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies, where required by law;
• IT and platform service providers — cloud hosting, analytics, and customer support platform providers who process data on our behalf under strict data processing agreements.

7.3 All third-party service providers engaged by ace 58 are contractually required to process personal data only for the specified purpose and in accordance with applicable data protection law.

8. Data Retention

8.1 ace 58 retains your personal data for as long as your account is active and for a period of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and applicable AML regulations.

8.2 Gaming activity records and financial transaction records are retained for a minimum of five (5) years as required by Philippine law.

8.3 Where personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, ace 58 will securely delete or anonymize such data.

9. Cookies & Tracking Technologies

9.1 ace 58 uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies we use include:

• Essential cookies — required for the platform to function, including session management and security features;
• Analytics cookies — used to understand how players use ace 58, enabling us to improve the platform experience;
• Preference cookies — used to remember your settings and preferences on ace 58.

9.2 You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the ace 58 platform.

10. Your Rights

10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ace 58:

• Right to be informed — the right to know how your personal data is being collected and processed;
• Right of access — the right to request a copy of the personal data we hold about you;
• Right to rectification — the right to request correction of inaccurate or incomplete personal data;
• Right to erasure — the right to request deletion of your personal data, subject to legal retention obligations;
• Right to object — the right to object to the processing of your personal data for direct marketing purposes;
• Right to data portability — the right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint — the right to file a complaint with the National Privacy Commission of the Philippines.

10.2 To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days.

11. Data Security

11.1 ace 58 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for data at rest, strict access controls limiting data access to authorized personnel only, and regular security audits of our systems.

11.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ace 58 will notify the National Privacy Commission and affected players in accordance with the timeframes prescribed by the Data Privacy Act of 2012 and NPC regulations.

12. Children's Privacy

12.1 The ace 58 platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from persons under 21 years of age. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete such data and close the associated account.

12.2 If you believe that a minor has registered on ace 58, please contact us immediately at [email protected] so we can investigate and take appropriate action.

13. International Transfers

13.1 ace 58 primarily processes and stores personal data within the Philippines. Where data is transferred to service providers located outside the Philippines, ace 58 ensures that appropriate safeguards are in place, including contractual data protection clauses consistent with the requirements of the Data Privacy Act of 2012.

13.2 By using the ace 58 platform, you acknowledge and consent to the transfer of your personal data to service providers outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.

14. Changes to This Policy

14.1 ace 58 reserves the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Where changes are material, we will notify you via email or in-platform notification where reasonably practicable.

14.2 Your continued use of the ace 58 platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how we protect your data.

15. Contact Us

15.1 For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ace 58, please contact our Data Protection Officer:

Email: [email protected]

15.2 If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines through their official channels.